Watsonville, CA
Salary: $16.00 to $18.00 /hour

Position: Youth Homeless Response Team (YHRT) Case Manager

Program: CAB Housing/Homelessness Programs – Youth Homeless Response Team (YHRT)

Location: Based in Watsonville, CA; will attend meetings/provide services throughout Santa Cruz County

Hours: 37.5 hours per week, may occasionally work evenings and/or weekends.

Salary: $16-$18/hour to start; eligible for up to 6% increase based on merit after 4 month evaluation.

Benefits: Medical, vision, dental (employee pays half of dental), & life insurance, 24 days annual leave, and 12 paid holidays per year, 401k retirement plan after 6 months.

Reports to: Youth Homeless Response Team (YHRT) Coordinator

To Apply: Open until filled; Please submit resume and cover letter via Indeed or mail to Karen Chavez’s attention at the Community Action Board of Santa Cruz County, 406 Main Street, Suite 207, Watsonville, CA 95076.

Position open until filled.

Note: Selected applicants must be available to complete employment application in person before receiving invitation to interview.

Background: The Youth Homeless Response Team (YHRT), part of the newly formed Youth Homeless Demonstration Project (YHDP) collaborative, and a component of CAB’s Housing/Homelessness Programs, is a new effort to work across systems in a multi-disciplinary (MDT), housing first approach with partners to identify and connect homeless and at-risk unaccompanied youth and young adults (YYA) ages 15-24 to the individualized services and assistance they need to thrive, including Coordinated Entry, referrals and individualized plans and case management to achieve housing, education and/or employment and support network goals. CAB is the YHRT lead agency, in partnership with the Santa Cruz County Office of Education (COE). The position will be based at CAB, in its office in downtown Watsonville, but will provide services and conduct duties throughout the County.

General Duties: Under the direction of the YHRT Coordinator, the YHRT Case Manager is responsible for conducting outreach, case management and individual assessment and goal plans, information and referrals and connection to housing, employment education resources for YYA. The Case Manager will assist with and attend team meetings, trainings and activities and help manage YYA client flow through services to ensure housing and other outcomes are met, data is entered, tracked, and reported for evaluation, continuous program improvement and contract compliance.

Specific Responsibilities:

  • Assist YHRT Coordinator and Peer Navigators with conducting outreach and recruitment activities to ensure contract compliance and program goals are met.
  • Work with community partners including schools, law enforcement, probation, housing providers, employers, etc. for appropriate YYA referrals.
  • Assist with program presentations throughout the county and community outreach events.:
  • Provide intensive case management and mentoring to YYA who are impacted by homelessness and trauma; provide assessments, goal setting and access to services.
  • Engage, maintain and track an active caseload of participants that focuses on increasing youth housing stability and safety /well-being through goal attainment and participation in prosocial activities including employment and/or educational opportunities.
  • Build youth assets by supporting positive decision making, cultural strengths, and job preparation skills.
  • Provide and help facilitate access to asset promoting strategies including 1:1 mentoring, advocacy and systems navigation; assist YHRT clients to “navigate” through services to ensure successful outcomes.
  • Provide direct client assistance including case management and individualized goal plans creation, application processes, eligibility requirements, reporting, and client services including information and referral.
  • Provide health, Medi-Cal and CalFRESH outreach, information, referral, eligibility, and access assistance as needed by participants.
  • Participate in and assist with regular YHRT team (CAB and COE) and MDT meeting for program implementation, case coordination and outcomes monitoring.
  • Track, enter and maintain client data/outcomes and tracking systems to support report requirements for team members, partners, the YHDP, funders, etc.
  • Support CAB/YHRT Coordinator with fund development efforts and relationships with funders/providers.
  • Actively participate in and assist with relevant internal and external meetings/committees as needed and assigned.
  • Ensure safety of YYA and staff by following established safety protocols.
  • Work collaboratively with the YHRT team and partners to support a youth homeless crisis response system.
  • Other duties as assigned.

Minimum Qualifications:

  • A. in related field preferred OR 2 years of experience in social service casework/eligibility/outreach or relevant work/experience REQUIRED.
  • Professional experience with homeless or housing services; personal, lived experience with these issues and services, PREFERRED.
  • Strong bilingual/bi-literate (verbal and written) Spanish and English skills, REQUIRED, with ability to translate documents.
  • Valid CA driver’s license, good driving record and vehicle insurance REQUIRED.
  • Excellent organizational and time management skills, ability to meet deadlines.
  • Demonstrated ability in documentation, record keeping, outcomes tracking and reporting; Strong knowledge of and experience with MS Office Suite, including Excel and Access, experience with homeless database programs (such as HMIS) PREFERRED.
  • Demonstrated strong problem solving, decision making and strategic thinking and advocacy capacities;
  • Familiarity with the unique nature of major cultural groups within Santa Cruz County, and knowledge of the principles of and practices of cultural sensitivity;
  • Familiarity with Santa Cruz County public and private housing and social service resources;
  • Strong professional writing and oral communication skills, demonstrated competency in public speaking, and strong interpersonal communication skills.
  • With direction, effectively and professionally respond to inquiries/concerns from YYA clients, partners, service providers and other stakeholders.
  • Ability to pass a safety related background check due to work with youth REQUIRED.

The hired candidate will adhere to CAB’s standard of upholding the agency’s mission, values and code of ethics through a commitment to confidentiality and communication.

This program is categorically funded by grants. A decision will be made prior to the following grant cycle regarding continuation of the position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, disability, medical condition (cancer related), marital status, sex, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factors unrelated to job duties. AA/EOE

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