Watsonville, CA
Salary: $17.00 to $18.00 /hour


The mission of the Community Action Board of Santa Cruz County, Inc. (CAB) is to: partner with the community to eliminate poverty and create social change through advocacy and essential services. CAB runs 6 component anti-poverty programs, including the Rental Assistance Program which supports homelessness prevention.CAB’s Rental Assistance Program (RAP), in collaboration with the County of Santa Cruz’s Smart Path to Housing and Health Coordinated Entry Assessment and Referral System (Smart Path), will be the agency hosting the South County Coordinated Entry Assessor position. For the purpose of this project and position, South County includes all areas to the south of the City of Capitola, including the City of Watsonville. The goal of Smart Path is to streamline access to housing assistance and services for people experiencing homelessness, through the completion of assessments (Vulnerability Index-Service Prioritization Decision Assistance Tool, or VI-SPDAT) that help prioritize housing and housing related resources based on an individual’s or household’s social and medical vulnerability. Results of assessments will be entered into a data system for referrals to appropriate services. The position will receive training in order to conduct assessments and learn data system (if needed), as well as coordinate with the Smart Path program and Assessors for North County and youth populations.

Specific Responsibilities:

– Coordinate with community and partner contacts at various sites to schedule outreach and assessment access.

– Conduct outreach at multiple South County sites and locations to identify homeless individuals/households in need of assessment or re-assessment.

– Conduct interviews and assessments of vulnerability with sensitivity and a trauma informed, non-judgmental perspective.

– Facilitate participants’ pathway to housing and non-housing resources, information/referrals and opportunities in coordination with Smart Path Coordinated Entry System.

– Develop and maintain accurate written case records, including intake, assessment and progress notes.

– Maintain confidentiality and provide culturally competent service with dignity and respect for participants.

– Meet and coordinate with CAB’s RAP, the County Smart Path Coordinated Entry System program and other Smart Path Assessors as needed to ensure effective program implementation and operation.

– Actively participate in relevant internal and external meetings/committees as needed and assigned.

– Ensure all administrative requirements are met, including recordkeeping, and HMIS data system entry.

– Ensure all program outcomes are met and that data is tracked, analyzed and reported for evaluation and continuous program improvement.

– Assist in overall administration of the program.

– Provide health and Medi-Cal outreach, information, referral, eligibility, and access assistance as needed by participants.

– Other duties as assigned.

Minimum Qualifications:

– A.A. in Social Services or related field; B.A. in related field preferred OR 2 years of experience in social service casework/eligibility/outreach or relevant work/experience.

– Strong bilingual/bi-literate (verbal and written) Spanish and English skills, REQUIRED, with ability to translate documents.

– Valid CA driver’s license, good driving record and vehicle insurance REQUIRED.

– Professional experience with homeless or housing services; personal, lived experience with these issues and services, preferred.

– Working knowledge of social and economic factors which influence individuals and/or households experiencing homelessness.

– Training/knowledge of Trauma Informed Care and principles of human behavior, development and psychological defense mechanisms and reactions to stress.

– Strong knowledge of professional ethics required to work with vulnerable populations.

– Strong knowledge of interviewing, assessment, documentation and recordkeeping techniques as well as demonstrated ability in outcomes tracking and reporting.

– Excellent organizational and time management skills, ability to meet deadlines and oversee multiple priorities.

– Strong knowledge of and experience with MS Office Suite and email and scheduling programs (Outlook) REQUIRED.

– Experience with homeless database programs (such as HMIS) PREFERRED.

– Demonstrated strong problem solving, decision making and strategic thinking and advocacy capacities.

– Knowledge of the unique nature of major cultural groups within Santa Cruz County, particularly Watsonville/South County, as well as the principles of and practices of cultural sensitivity.

– Knowledge of Santa Cruz County public and private housing and social service resources.

– Ability to learn sometimes complex regulations, policies and procedures and apply them appropriately.

– Ability to provide on-going review of service delivery systems and make recommendations to improve them.

– Strong professional writing and oral communication skills, as well as strong, culturally competent and respectful interpersonal communication skills.

– Effectively and professionally respond to inquiries/concerns from clients, partners, service providers and other stakeholders.

The hired candidate will adhere to CAB’s standard of upholding the agency’s mission, values and code of ethics through a commitment to confidentiality and communication.

This program is categorically funded by grants. A decision will be made prior to the following grant cycle regarding continuation of the position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, disability, medical condition (cancer related), marital status, sex, sexual orientation, age (over 18), veteran status, gender, gender expression, pregnancy, or any other non-merit factors unrelated to job duties. AA/EOE

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