Watsonville, CA
Salary: $17.00 to $18.00 /hour

Position: Case Manager/Assistant Work Experience Crew Leader (Bilingual Required-English/Spanish)

Program: CAB Housing/Homelessness Programs– Watsonville Works! Work Experience Program

Location: Watsonville, CA.

Hours: 40 hours per week

Salary: $17.00 to $18.00 per hour depending on experience; up to 6% increase after 4 months

Benefits: Medical, vision, dental (employee pays half of dental), and life insurance, Retirement plan (401K plan after six months of employment), 24 days annual leave to start, and 12 paid holidays per year.

Reports to: Watsonville Works! Program Coordinator/Work Experience Crew Leader

To Apply: Email Resume and cover letter via Indeed or mail to Karen Chavez’s attention at the Community Action Board of Santa Cruz County, 406 Main Street, Suite 207, Watsonville, CA 95076.

Position open until filled.

Note: Selected applicants must be available to complete employment application in person before receiving invitation to interview.

Overview: CAB’s Housing and Homeless/Homelessness Prevention programs are a core component of the Community Action Board of Santa Cruz County, Inc. and include the Rental Assistance Program, Youth Homeless Response Team, and Watsonville Works!, a work experience program for homeless individuals in the Watsonville area with the goal of working with participants to ensure connection to resources, responsivity to their needs, increased social capital, and supporting the creation of a housing stability plan while gaining meaningful work experience using a strengths based, outcomes oriented, housing first approach. CAB and City of Watsonville- Public Works Department collaborated to create the Watsonville Works! program which will include conducting outreach, building trust, and creating employment opportunities and connections to housing/shelter options.

Duties and Responsibilities Summary:

Assist the Coordinator/Crew Leader by guiding and supporting participants in a transitional work experience and employment development program to help build work skills and create positive experiences. Help individuals navigate through systems such as emergency shelters, day centers, mental health services and sober living environments and other social/emotional/economic supports with client driven plans, goals and support to meet outcomes. Assist in engaging local business community and employers for relationship building and creation of job opportunities for participants.


  • Provide intensive case management and mentoring to individuals by providing assessments, goal setting and access to services including housing and employment for outcome and contract compliance.
  • Engage, maintain and track active caseload of participants that focuses on increasing safety, well-being and goal attainment.
  • Build individual assets by providing educational workshops focused on work ethics, environmental pollution, job prep skills.
  • Provide harm reduction strategies including 1:1 mentoring, advocacy and systems navigation.
  • Perform physical labor, using program equipment and tools, including lifting (up to 30-45 lbs), in all weather conditions.
  • Establish and maintain effective working relationships with participants, staff and others.
  • Assist with teaching, directing and supervising a work crew made up of homeless participants.
  • Communicate effectively with a variety of people, including in person, by phone/email and through reports.
  • Help provide leadership within the crew participants. Assist with outreach, orientation and celebration activities.
  • Assist with creation and maintaining of data/outcomes tracking systems (including HMIS) and reporting.
  • Actively participate in relevant internal and external meetings as directed.
  • Provide direct client assistance including limited case management, job/application processes, eligibility requirements, reporting, and client services including information and referral.
  • Perform duties responsibly, effectively, and completely.
  • Ability to assess, train, and supervise participants of varied economic and cultural backgrounds and varied work abilities.
  • Assist with securing/developing technical assistance and training including work safety, motivational interviewing and trauma informed care.
  • Motivate high-risk individuals in reaching their goals and potential.
  • Be available to attend staff meetings and other meetings during week days.
  • Safely operate a multiple passenger van.
  • Provide health and Medi-Cal and CalFRESH outreach, information, referral, eligibility, and access assistance as needed by participants.
  • Other duties as assigned.

Crisis Response Responsibilities:

  • Ensure safety of individuals and staff by following established safety protocols.
  • Work collaboratively with City of Watsonville partners and other local services agencies.
  • May be asked to work occasional evenings, holidays and weekends.

Employment Qualifications:

Knowledge of and experience in:

  • Providing intensive case management and mentoring to individuals by providing assessments, goal setting and access to services for housing and employment outcome and contract compliance.
  • Experience with clients in group/ crew situations including in remote areas/rustic conditions.
  • Teaching, motivating, and supporting groups of individuals and staff to be successful in work crew situations.
  • Methods of environmental restoration, beautification of public spaces, trails and sloughs.
  • Safe operation and proper care of hand tools, power tools, and knowledge and practice of safe work procedures.
  • Ability to work under pressure/stressful situations; understanding and ability to effectively use conflict resolution techniques.
  • Working knowledge of fundamental principles of human behavior and group dynamics.
  • Understanding issues of: mental health and substance abuse; poverty and cultural competency; and causes of social problems.
  • Strong computer skills (Microsoft Programs: Excel, Word, Outlook, etc.).
  • Work experience in fields related to human services, Homelessness Services, strength-based leadership, and/or studies in fields related to Sociology, Psychology, Community Studies or Environmental Studies.
  • Knowledge and familiarity with the Santa Cruz County network of housing, health, social service and related agencies as well as Watsonville neighborhoods and geography, preferred.
  • Commitment to the goal of empowerment, job training and social/economic supports for diverse homeless individuals, including some that may be dually-diagnosed (mental health and substance abuse).
  • Establish relationships with individuals that are experiencing challenges based on poverty, trauma and/or other conditions.
  • Experience/knowledge of social determinants of health and effective homelessness intervention strategies like Housing First.
  • Experience working in a physical labor, crew environment and working with at-risk and high-risk individuals.
  • Excellent verbal and written communication skills and ability to work in a collaborative partnership environment.
  • A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment.
  • Professionalism, punctuality, flexibility and reliability are imperative
  • Excellent organization skills and ability to multitask and juggle multiple priorities; Outstanding follow-through with tasks.
  • Strong initiative and willingness to pitch in as needed; Action oriented with strong problem-solving skills
  • Able to communicate well at all levels of the organization including internal and partner/external leadership.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
  • Integrity to handle sensitive information in a confidential manner.
  • First aid practices/certifications and safe driving techniques in a multi-passenger vehicle.
  • Current valid CA driver’s license, clean driving record and proof of vehicle insurance REQUIRED.
  • Bilingual (English/Spanish), verbal and written skills REQUIRED.


  • A.A. or B.A./B.S. or equivalent experience in Social Work, Public Health, Public Policy, Environmental Science, etc.
  • Experience collaborating across government agencies and facilitating multi-agency processes.
  • Experience with HMIS Homeless Management Information data System.
  • Personal or familial experience with homelessness or co-occurring conditions.

The hired candidate will adhere to CAB’s standard of upholding the agency’s mission, values and code of ethics through a commitment to confidentiality and communication.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, disability, medical condition (cancer related), marital status, sex, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factors unrelated to job duties.


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